At Unity Place, our Guest Service Team are the faces on our ground floor who are always ready to greet staff and visitors. Whether it's navigating your way through Unity Place or ensuring a warm welcome, this team is the heartbeat of first impressions. Let’s get to know the amazing people behind the smiles: Katy, Olivia, and Ula.

Three words to describe Katy? Personable, creative, and empathetic. Katy is a relatively new face on the Guest Service Team, having joined just four months ago. After years in a desk job, she was ready for a change and craved a more interactive role. Katy loves how supportive her team is, making every day enjoyable.

What you might not know about Katy is that she’s hard of hearing and wears a hearing aid, a detail that speaks to her resilience and adaptability. Her personable nature makes her a delight to interact with, whether you’re a first-time visitor or a regular.

For Olivia, the Guest Service Team is more than just a job, it’s a place where she can truly be herself. She joined two years ago, drawn by the opportunity to gain confidence and connect with countless people every day. “This role has given me confidence that I’ll carry throughout my career,” she shares.

A standout moment for Olivia? A guest once told her, "You’re smashing it; I haven’t received service like this in a long time." That compliment fuels her daily commitment to exceptional service.

When she’s not at Unity Place, Olivia enjoys cosying up with a book, visiting markets or coffee shops, and enjoying a relaxing pamper night complete with a candle and hair mask.

Ula’s journey to the Guest Service Team came after years in hospitality, working in hotels and apartments. She joined Unity Place to explore the corporate world and expand her skill set.

If her team were a TV show, Ula says the title would be ‘The Three Peaks’, a nod to their difference in heights, representing mountains. Outside of work, she enjoys playing the piano, cross-stitching, and researching her family roots. Her passion for this has even inspired her to learn a new language!

And if she could host a dinner party? Ula’s guest list would include Cleopatra, Anne Boleyn, and her 18th-century ancestor Stanislaus. With a little help from Google Translate, it would surely be an enlightening evening!

Each member of the Guest Service Team brings something unique to Unity Place, creating an experience that is welcoming, supportive, and unforgettable. You’re in great hands from the moment you step through the door.

Next time you visit, don’t hesitate to say hello to this wonderful trio—they’re here to make your day a little brighter!